PETKIT Privacy Policy (hereinafter referred to as “Our Privacy
Policy”) is offered by PETKIT Network Technology (Shanghai) Co., Ltd.
(hereinafter referred to as “PETKIT”). PETKIT headquarters: Building
4, No.118 Rongke Road, Pudong District, Shanghai, China.
Our Privacy Policy will take effect on Dec 11, 2023. We have revamped the Privacy Policy front and back so that
from this date onwards, this Privacy Policy will be able to provide
details about how we manage the personal information you disclose when
using Petkit products and services.
Please take some time to familiarize yourself with our privacy
policy, and let us know if you have any questions.
This Privacy Policy describes how Petkit Inc. (hereinafter referred
to as "Petkit " , "we" or "us") collect, use, disclose, process,
and protect the information you provide to us through the Petkit app when
using our products or services. If we ask you to provide certain
information in order to verify your identity when using Petkit
products or services, we will use this information in strict
accordance with this Privacy Policy and/or our User Terms and
Conditions.
This Privacy Policy was developed with full consideration of your
needs taken into account. It is important that you fully understand
our personal data collection and usage practices as well as full confidence that ultimately, you have control of any
personal information provided to Petkit.
In this Privacy Policy, "personal information" means information that
can be used to directly or indirectly identify an individual, either
from that information alone or from that information combined with
other information Petkit has access about that individual. Such
personal information may include but not limit to the information you
provide to us or upload, and , device information.
By using Petkit products and services or other acting permitted by
the applicable laws, you are deemed to have read, acknowledged and
accepted all the provisions stated here in this Privacy Policy,
including any changes we make from time to time. In order to comply
with applicable laws, e.g. General Data Protection Re-gulation in
Europe Union, we will specifically seek prior explicit consent to the
particular processing (e.g. auto-mated individual decisionmaking) of
special categories of personal data. Furthermore, we are committed to
protecting the privacy, confidentiality and security of your personal
information by complying with applicable laws, and we are equally
committed to ensuring that all our employees and agents uphold these
obligations.
We are well aware of the importance of your personal information so that we will take appropriate security measures to protect it in accordance with mature security standards of the industry. Ultimately, what we want is the best for all our users. If you have
any questions about the data processing practices summarized in this
Privacy Policy, please contact service@petkit.com so that we can best
see to your needs.We will be happy to address them directly.
In order to provide our services to you we will ask you for personal
information that is necessary for us to successfully provide those
services. If you do not provide us with this personal information, we
may not be able to provide our products or services to you.
We will only collect the information that is necessary for its
specified, explicit and legitimate purposes and not further processed
in a manner that is incompatible with those purposes. We may collect
the following types of information (which may or may not be personal
information):
1.Information you provide to us or upload: Petkit account information
(e.g. your security related information, name, birthday, gender), or
data you may sync with the device you use to access the Petkit portal,
information used to create your account or related to your account
setup on the Petkit portal, devices you add or information that you
send, and feedback.、
2.If you choose to register or use the Platform using a third-party
social network account details (e.g., Facebook, Twitter) or login service, you will provide us or allow to provide us with
your username, public profile, and other possible information related to such
account.
3.Information related to the handheld device terminal or your SIM card
:we may collect information related to the operation of the Petkit
handheld device terminal.For example,SDK/API/JS code version, browser,
Internet service provider, IP address, platform, timestamp,
application identifier, application version, application distribution
channel, independent deice identifier, iOS ad identifier (IDFA),
Android ad master identifier, network card (MAC) address, and
international mobile device identification code (IMEI) The equipment
model, the terminal manufacturer, the terminal device operating system
version, the session start / stop time, the location of the language,
the time zone and the network state (WiFi and so on).
4.Location information (only for specific services/functionalities):
various types of information on your location. For example, region,
country code, city code, mobile network code,mobile country code, cell
identity, district name, longitude and latitude information, time zone
settings, language settings.
5.Log information : information related to your use of certain
functions, apps and websites. For example, cookies and other anonymous
identifier technologies, IP address, network request information,
temporary messaging history, standard system logs, and crash
information.
6.Other information : environmental characteristics value (ECV) (i.e.
value generated from Petkit Account ID, phone device ID, connected
Wi-Fi ID and location value).
7.Account credentials : information related to your account
credentials. For example, password, associated mailbox.etc.
8. Storage permission: Part of our services will generate some
pictures or videos in the App, which need to be saved to your mobile
phone(s), and meanwhile some services need to call the existing
videos or pictures in your mobile phone(s) so we will ask you for
storage permission.
9.Permissions for Smart Visualization Devices
(1) When you use a video-enabled device with such functions as video
preview,
live, and playback, to ensure the best possible experience of the
functions and our services, the following information will be asked
for collection: the serial number(s) of your device(s), the intranet
and extranet IP of your device(s), network type(s), current network
status, and the (cellular) operator(s) of your client terminal
device(s), client type(s), client version number(s), operating
system version(s), the type(s) of operating system, the model
number(s) of your device(s), the screen width, height, orientation
and density. All the information above is required for the functions
mentioned before. In case that you deny the access to the
information, we will not be able to provide corresponding services
for you.
(2)When you perform video preview and
live, we will collect the screenshots of the videos played in your
device(s). The screenshots are only used for display to facilitate
you to identify the information of surveillance videos, and you can
refuse us to collect them through setting private information
permissions. If you do so, you will not be able to view the
aforementioned screenshots on the home page of surveillance videos,
but the preview and replay functions will not be affected. It shall
be clear that we do not and are unable to view or use any of your
video contents and/or screenshots of videos unless you additionally
subscribe a value-added service of video-based analyses and
authorize PETKIT App accordingly.
(3)When you perform the function of two-way intercom on smart IoT
video-type devices, we will ask you for microphone permission. You
can also turn off it through system settings to refuse any
collection, which will make you unable to use the function, but will
not affect the operation of your hardware device or other functions
of PETKIT App.
(4) When you turn on notification function, we will collect the
video screenshots taken by your camera as the contents of
notifications and push them to you. As an optional feature, you can
prevent us from pushing notifications to you by denying the
permission, or you can deny this feature by turning off notification
permission in device settings.
Personal information is collected for providing services and / or
products to you, and legal compliance on our part under applicable
laws. You hereby consent that we may process and disclose personal
information to our affiliated companies (which are in the
communications, social media, technology and cloud businesses), Third
Party Service Providers (defined below) for the purposes stated in
this Privacy Policy.
We may use personal information for the following purposes:
1.Providing, processing, maintaining, improving, and developing our
goods and/or services to you, and services provided through your
device or by Petkit.
2.Communication with you about your device, service, or any general
queries, such as updates, device firmware/software updates, customer
support, related information, and notices)
3.Conducting marketing related activities, such as providing
marketing and promotional materials and updates. For more information
on marketing and promotional activities, please refer to the Direct
Marketing section below.
4.Analyzing and developing statistical on use of our products and
services to better improve our products and services.
5.Storing and maintaining about you for our business operations or
legal obligations.
6.Providing local services without communicating with our
servers.
Here are more details on how we use your information (which may
include personal information):
1.Setting up your Petkit Account.：Personal information collected when creating a Petkit Account or
through our mobile devices is used for creating the personal Petkit
Account and profile page for the user.
2.Providing location-based services.：When using Petkit and accessing Petkit devices, we may use
information about your location to determine the time zone of the
device. This will ensure that the device accurately displays the
correct time and login service area. It will also optimize user
experience by providing services such as advance activation of the
corresponding device at a time set by the user. You can turn off
this feature at any time by going to device settings or by
discontinuing your use of this application.
3.Accessing devices：The authenticity of devices that are operated through the app must
be verified. We therefore need to confirm the legal identity of the
device by consulting the factory MAC and DID information. In
addition, in order to connect the device to the network, it will
need to be configured through the app. During configuration, you
must enter the corresponding Wi-Fi name and password. This
information will only be used to connect the device to the network.
The Wi-Fi and password data you enter will be encrypted and stored
locally on your device; it will not be uploaded to the server. In
addition, you can access the device and delete this information at
any time. We also need to analyze the device's IP and network signal
in order to determine the optimal network connection method. This
will ensure the stability of the device network.
4.Display of device status：This allows you to view the status of the device remotely that you
can check at any time whether or not the device is running.
5.Setting up automated tasks：The event information reported by your device (this information
comes from the device you have added. The specific information that
can be set depends on the scope of your privacy authorization for
the device. Every added device will provide the Privacy Policy terms
for the provider of that device, which you may then choose to agree
with) can be used to create your own, personalized automated
tasks.
6.Providing push services：Account numbers and IMEI Numbers will also be used for the Petkit
push service, which sends device notifications to the user.
7.Verification of user identity：Petkit uses EVC to verify user identities and ensure that hackers
or other unverified persons are unable to log in.
8.Collecting user feedback：The feedback you choose to provide is extremely valuable, as it
helps us improve the services provided by Petkit. In order to track
your feedback, Petkit may use the personal information you provide
to contact you and to keep records.
9.Sending notifications：We may occasionally use your personal information to send important
notifications, for example, notifications about the status of device
malfunctions; your customized device push notifications (which
depend on what additional equipment you have purchased); and changes
to our terms, conditions, and policies.
10.Provide personalized recommendation or targeted push: based on the
personal information you provide to us (such as device information,
pet information, order information, etc), we will provide you with
personalized promotion content, such as recommending topics that you
may be interested in in the pet community's "Recommended topics". If
you do not want to receive personalized recommendation content, you
can disable personalized recommendation: Select "Mine" - "Settings" -
"Privacy" - "Personalized Recommendation". When disabled, you will no
longer see recommended content.
3.Your rights and choices
You have rights and choices when it comes to your information. You
may be afforded certain rights under applicable laws, which may
include the right to access, delete, update, or rectify your data, to
be informed of the processing of your data, and potentially other rights.
You can access and edit most of your profile information by signing
into PETKIT. You can permanently delete your PETKIT account at any time. Simply follow these steps in PETKIT APP: [Mine] - > [Settings] - >[Account
management] - > [Log off an account], and our team will assist you through the process. It's important to note that
deleting your account is an irreversible process, which we can't
revert even if you perform it by accident.
After deletion, your account imfo are deleted from our servers as well as any of your other
information we no longer need to operate and provide our
Services. Upon your request, delete or anonymize your account info, unless laws and regulations dictate otherwise. You can learn more here about our data deletion and retention practices and about how
to delete your account.
We may disclose your personal information to third parties (as
defined below) in order to provide products or services that you have
requested.we also share personal data with vendors or agents working
on our behalf for the purposes described in this privacy policy. For
example, companies we've hired to provide data analytical services may
need collect and access to personal data to provide those functions.
In such cases, these companies must abide by our data privacy and
security requirements.
In any of the various situations described at the end of the section,
you can rest assured that Petkit will only share the personal
information in accordance with your consent. Your consent to Petkit
will engage sub-processors for the processing of your personal
information. Please understand that if, in any of the situations
described below, Petkit shares your information with a third-party
service provider, Petkit will contractually specify that the third
party is subject to practices and obligations to comply with
applicable local data protection laws. Petkit will contractually
ensure compliance by any Third Party Service Providers with the
privacy standards that apply to them in your home jurisdiction.
In order to operate successfully and provide you with the full
functionality of our products and services, We may disclose your
personal information to other Petkit affiliated companies(these may
include communications, social media, technology, or cloud services)
or our third-party service providers (our mailing centers, delivery
services providers, telecommunications companies, data centers, data
storage facilities, customer service providers, advertising and
promotional service providers, and agents representing Petkit)
affiliated companies and/or other third parties. Such third-party
service providers may process your personal information on Petkit's
behalf or for one or more of the purposes listed above.. When using
certain mobile applications on our devices, we may share your IP
address with third parties in order to provide you with some of the
services you requested. If you would no longer wish to allow us to
share this information, please contact us by sending an email to
service@petkit.com.
In order to adapt to the use of Xiaopei’s pet mobile application and
third-party platform services on different mobile devices, to achieve
your mobile device identity authentication, mobile device security,
receive information pushes, log in to third-party platform accounts,
and share information through third-party platforms. The Peipet mobile
application is connected to a third-party SDK. The aforementioned
third-party SDK providers include mobile phone device manufacturers,
social platforms and communication operators. Some third-party SDKs
may call your device permissions and obtain your related information
so that you can use the corresponding functions normally on different
mobile devices or third-party platforms. Different third-party SDKs
may call different types of device permissions and information
obtained, which may include obtaining your location information,
reading/writing your external memory card, reading your mobile phone
status and identity, viewing WLAN connection, and searching Running
application/Bluetooth. Regarding the specific types of device
permissions called by the third-party SDK and how to collect and use
your personal information, it is recommended that you refer to the
relevant service agreement and privacy policy of the third-party SDK.
The following is a detailed description of the third-party SDK:
1.Facebook open platform
Purpose of use: to help users log in with Facebook and use the
Facebook sharing function
Privacy policy link: https://developers.facebook.com/
2.Twitter Open Platform SDK
Purpose of use: access to Twitter open platform SDK, support Twitter
authorized login, Twitter sharing
Official website link: https://developer.twitter.com/
3.VK Share SDK
Purpose of use: access to VK open platform SDK, support VK
sharing
Data type: device identification information
Official website link: https://vk.com/dev/
4.Bugly
SDK
Purpose of use: Crash information collection and analysis
Official website link:
https://static.bugly.qq.com/bugly-sdk-privacy-statement.pdf
5.Umeng Mobile Statistics SDK
Purpose of use: statistical analysis of the effect of using
time
Privacy Policy Link: https://www.umeng.com/policy
Apply for calling permissions: access network status, read mobile
phone status and identity, access network, read and write system
settings
Mobile phone personal information type: personal equipment
information
6.Umeng SDK
Purpose of use: Umeng SDK component library, introduced by "Umeng
Mobile Statistics SDK", for statistical analysis of users' use
effects
Privacy Policy Link: https://www.umeng.com/policy
Apply for calling permissions: access network status, read mobile
phone status and identity, access network, read and write system
settings
Mobile phone personal information type: personal equipment
information
7.Xiaomi push
Function/Service: Push messages to users who use Xiaomi devices
Official website link:
https://dev.mi.com/console/appservice/push.html
Privacy policy link:
https://dev.mi.com/console/doc/detail?pId=1822
Apply for calling permission: view WLAN connection; read external
memory card; boot up; read mobile phone status and identity; write to
external memory card; retrieve running applications
Types of personal information collected: device information; Wi-Fi
address; operator information
8.vivo push
Function/Service: Push messages to users who use vivo devices
Official website link: https://dev.vivo.com.cn/home
Privacy policy link:
https://www.vivo.com.cn/about-vivo/privacy-policy
Apply for calling permission: read external memory card; write to
external memory card; retrieve running applications
Types of personal information collected: device information; operator
information
9.Meizu push
Function/Service: Push messages to users who use Meizu devices
Official website link: https://open.flyme.cn
Privacy Policy Link: https://www.meizu.com/legal.html
Apply for calling permission: view WLAN connection; read external
memory card; read mobile phone status and identity; write to external
memory card
Types of personal information collected: device information; Wi-Fi
address; operator information
We may share anonymized information in aggregate form with third
parties (such as advertisers on our website) for commercial purposes.
We may share trends in common usage of our services, for example, the
number of customers in a particular group who purchase certain
products or engage in certain transactions.
For the avoidance of doubt, Petkit may collect, use, or disclose your
personal information without your consent if it is and only to the
extent it is allowed explicitly under local data protection laws (to,
for example, comply with a subpoena). We may also disclose your
information without your consent if we believe in good faith that it
must be disclosed in order to protect our rights, your safety, or the
safety of others; investigate fraud; or respond to government
requests.
Petkit's security measures
1. We are committed to keeping your personal information secure. In
order to prevent unauthorized access, disclosure, or other similar
risks, we havewe have put in place reasonable physical, electronic,
and managerial procedures to protect the information We collect from
you during your use of the Petkit app. We will take all appropriate
measures to protect your personal information.For example, When you
send information to our home server from your Petkit device or receive
information through the same channel, we make sure that it is
encrypted using a number of protocols including Secure Sockets Layer
(SSL).
2.All of your personal information is stored on secure servers and
protected in controlled facilities. We classify your data based on
importance and sensitivity, and we guarantee that your personal
information is always protected by the highest level of security. We
also guarantee that employees and third-party service providers who
provide products and services to you by accessing this information
will be held under strict contractual confidentiality obligationsand
may be disciplined or terminated if they fail to meet such
obligations. Similarly, we have special access control measures for
cloud-based data storage. In summary, we regularly review our
information collection, storage, and processing practices, including
physical security measures taken in order to prevent any unauthorized
access and use.
We will take all feasible steps to protect your personal information.
However, you should be aware that the use of the Internet is not
always secure, and therefore we cannot guarantee the security or
integrity of any personal information when it is transmitted in both
directions over the Internet.
3.We will take all practicable steps to protect your personal
information. You should, however, be aware that the use of the
Internet is not entirely secure, and for this reason. Because of this,
we cannot guarantee the security or integrity of any personal
information which is transferred from you or to you via the
Internet.
We will take upon the personal data breach, notifying the breach to
relevant supervisory authority or under some circumstances, notifying
the personal data breach to the data subjects by complying with
applicable laws, including your local data protection
legislation.
What you can do
1.You can play your part in safeguarding your personal information by
not disclosing your login password or account information to anybody
unless such person is duly authorized by you. When you log into Petkit
as a Petkit account user, no matter when, and especially if you are
using another person's computer or a public Internet portal, you
should always log out at the end of the session.
2.Petkit cannot be held responsible for lapses in security caused by
third party accesses to your personal information as a result of your
failure to keep your personal information private . Notwithstanding
the foregoing, you must immediately notify us if any online users
access your account without permission or if any other security
breaches occur.
Your assistance will help us better protect your personal
information.
We retain information we collect about you as long as it is still
needed for the purposes we obtained it or as long as it is needed to
comply with applicable legal requirements or permissions. We shall
cease to retain personal information, or remove the means by which the
personal information can be associated with particular individuals, as
soon as it is reasonable to assume that the purpose for which that
personal information was collected is no longer being served by
retention of the personal information. If further processing is for
archiving purposes in the public interest, scientific or historical
research purposes or statistical purposes according to the applicable
laws, the data can be further retained by Petkit even if the further
processing is incompatible with original purposes.
Our application may need to access certain features on your device,
for example, Wi-Fi network status. This information is necessary for
these applications to be able to run on your device and for you to be
able to interact with them. You can close the application on your
device at any time, or you can contact us at service@petkit.com to
revoke your consent.
1. Turn on or turn off the user experience planning and location access
features；
2.Log into or log out of your Petkit account；
3.Access , update, correct, erase or restrict processing；If you previously agreed to let us use your personal information
for the purposes described above, you can change your decision at
any time by writing us a letter or sending an email to
service@petkit.com.Access , update, correct, erase or restrict
processing your persona information
4.Deleting Your PETKIT Account：You can permanently delete your PETKIT account at any time. Simply follow these steps in PETKIT APP: [Mine] - > [Settings] - >[Account
management] - > [Log off an account], and our team will assist you through the process. It's important to note that
deleting your account is an irreversible process, which we can't
revert even if you perform it by accident.
After deletion, your account imfo are deleted from our servers as well as any of your other
information we no longer need to operate and provide our
Services. Upon your request, delete or anonymize your account info, unless laws and regulations dictate otherwise. You can learn more here about our data deletion and retention practices and about how
to delete your account.
5.If you are a Europe Union user under General Data Protection
Regulation (GDPR)：
you have the right to obtain from us the erasure of your personal
information. We shall consider the grounds regarding your erasure
request and take reasonable steps, including technical measures, if
the grounds apply to GDPR.
you have the right to obtain from us the restriction of processing
your personal information. We shall consider the grounds regarding
your restriction request. If the grounds apply to GDPR, we shall only
process your personal information under applicable circumstances in
GDPR and inform you before the restriction of processing is
lifted.
you have the right not to be subject to a decision based solely on
automated processing, including profiling, which produces legal
effects concerning you or similarly significantly affects you.
a structured, commonly used format and transmit the information to
another data controller.
Petkit Account can be accessed or changed by using your device to log
into your account.
6.Withdrawal of consent：You can submit a request by sending an email to service@petkit.com,
in which you can request to withdraw your consent for us to collect,
use and/or disclose any of your personal information that we hold or
control. We will process your submission within a reasonable amount
time, after which, we will abide by your request and no longer
collect, use, and/or disclose your personal information.Please
recognize that your withdrawal of consent may result in some legal
consequences. Depending on the extent of your withdrawal of consent
for us to process your personal information, it may mean that you
will not be able to enjoy Petkit comproducts or services.
6.Transfer of personal information outside of your jurisdiction：To the extent that we need to transfer personal information outside
your jurisdiction, whether it is transferred to our affiliates
(these may include communications, social media, technology, or
cloud services) or to third-party service providers,we shall do so
in accordance with the applicable laws. In particular, in order to
ensure that all such transfers comply with applicable local data
protection law, we will implement appropriate security safeguards.
You will have the right to be informed of the appropriate safeguards
taken by petkit for this transfer of your personal information. For
example, if you choose to use other third-party services available
for this product or service (such as Amazon Alexa, Google Assistant,
etc.), those third parties may be able to read information about
you, information about you may also be transferred to a third-party
server outside of your jurisdiction, and you agree to this kind of
transfer.Petkit is a China-headquartered company operating
globally.As such, complying with applicable laws, We may also
transfer your personal data to our third party service providers,
who may be located in a country or area outside the area of the
European Economic Area (EEA).Whenever Petkit shares personal data
originating in the EEA with a third party which may or may not be a
Petkit entity outside the EEA, we will do so on the basis of EU
standard contractual clauses or any other safeguards provided for in
the GDPR. For example, if you choose to use other third-party
services available for this product or service (such as Amazon
Alexa, Google Assistant, etc.), those third parties may be able to
read information about you, information about you may also be
transferred to a third-party server outside of your jurisdiction,
and you agree to this kind of transfer.
Privacy Policy updates
We periodically review our Privacy Policy, and we may update it to
reflect changes in our information practices. If we make a substantial
change to this Privacy Policy, We will notify you by email (using the
email address specified in your account), by releasing a notice in the
Petkit app, or by contacting you via your mobile device. This will
allow you to understand what information we collect and how we use it.
These kinds of changes to this Privacy Policy will be effective
starting on the date specified in the notice or on the website. We
recommend that you visit this page regularly for the latest
information on our privacy practices. Your continued use of products
and of website, cell phone and/or any other device-based services will
be deemed as your acceptance of the updated Privacy Policy. If we
collect additional personal information from you, or if We wish to use
or reveal your personal information for a new purpose, We will once
again seek your consent.
Do I have to agree to all terms and conditions of third
parties?
Our Privacy Policy does not apply to products and services provided
by third parties. Petkit Products and services may include third party
products and services, as well as links to third-party websites. When
you use these products or services, they may also collect your
information. Because of this, we strongly urge you to spend time
reading the privacy policies of these third parties, just as you have
read ours. We do not take any responsibility for the way in which
third parties use the personal information they collect from you, nor
do we have any control over how they use it. Our Privacy Policy does
not apply to other websites whose links can be accessed through our
services.
Social media (features) and gadgets
Our app contains some social media features, like "share" buttons.
These features may record your IP address and the pages that you have
browsed on our site. They may also set cookies that enable
functionality and operation. Any interaction that you have with these
features is subject to the individual company's Privacy Policy.
Contact us
If you have any questions or feedback regarding this Privacy Policy,
or if you have any questions regarding Petkit's collection, use, or
disclosure of your personal information, please contact us at
service@petkit.com.
Thank you for taking the time to familiarize yourself with our
Privacy Policy！
What's new to you?
We have made several major edits throughout the Privacy Policy as
following:
By complying with GDPR and providing better data privacy protection,
we updated the relevant content about users' rights under GDPR, and
how we process the personal information for Europe Union users. We
also described our data privacy management method additionally.